Information We Collect

When you use our services or visit our website, we gather different types of information. Some you provide directly, and some we collect automatically as you navigate our platform.

How We Collect Information

• Directly from you when you fill out forms, register for programs, or contact us
• Automatically through cookies and similar technologies as you browse
• From third-party services like payment processors when you enroll in courses
• Through analytics tools that help us understand how people use our site

How We Use Your Information

We don't collect data just for the sake of it. Everything we gather serves a specific purpose in delivering better educational experiences and maintaining our platform.

Primary Uses

• Providing access to learning materials and course content you've enrolled in
• Communicating about your program progress, updates, and important announcements
• Processing payments and maintaining accurate financial records
• Responding to your questions and providing customer support
• Improving our educational content based on how students interact with materials
• Sending occasional updates about new courses or program offerings (you can opt out anytime)

Analytics and Improvement

We analyze aggregated, non-personal data to understand which topics resonate most with students and where people might be struggling. This helps us refine our teaching approach and create better resources.

For instance, if we notice many students rewatching a particular lesson multiple times, that tells us it might need clearer explanation or additional examples.

Data Sharing and Disclosure

We don't sell your personal information. Period. But we do share certain data with trusted partners who help us run our business.

Service Providers We Work With

• Payment processors who handle credit card transactions securely
• Email service providers who help us send course materials and updates
• Hosting companies that keep our website running smoothly
• Analytics platforms that help us understand site usage patterns

All these partners are contractually obligated to protect your data and can only use it for the specific purposes we authorize. They can't use your information for their own marketing or sell it to others.

Legal Requirements

Sometimes we're legally required to disclose information. This happens if there's a valid court order, government request, or if we need to protect someone's safety. We'll always notify you about such requests unless prohibited by law.

Your Rights and Choices

Your data belongs to you. We're just temporary caretakers. Here's what you can do with your information at any time:

How to Exercise Your Rights

Send an email to contact@luminouspwr.com with your request. We'll respond within 30 days and may need to verify your identity before processing certain requests. This protects your information from unauthorized access.

You can update most account information directly through your profile settings without contacting us.

Data Security Measures

Protecting your information isn't just a legal obligation—it's fundamental to how we operate. We've implemented multiple layers of security to keep your data safe.

Technical Safeguards

• SSL encryption for all data transmitted between your browser and our servers
• Encrypted storage for sensitive personal information and payment details
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems monitoring our infrastructure
• Restricted employee access on a need-to-know basis only

Organizational Practices

Our team receives regular training on data protection best practices. We maintain strict internal policies about who can access what information and why. Every access is logged and reviewed.

That said, no security system is perfect. While we work hard to protect your data, we can't guarantee absolute security. If we detect a breach that affects your information, we'll notify you promptly and take immediate steps to address it.

Data Retention and Deletion

We don't keep your information forever. Different types of data have different retention periods based on legal requirements and business needs.

Account Closure

If you close your account, we'll delete or anonymize most of your personal data within 60 days. Some information must be retained longer for legal compliance, but it will be securely archived and not used for any other purpose.

Cookies and Tracking Technologies

Like most websites, we use cookies—small text files stored on your device—to make our site work properly and understand how people use it.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality like login and course access
• Analytics Cookies: Help us understand which pages are popular and how long people stay
• Preference Cookies: Remember your settings and choices between visits
• Performance Cookies: Monitor site speed and identify technical issues

You can control cookies through your browser settings, but disabling certain types might affect how the site works for you. Essential cookies can't be disabled if you want to use the platform.

International Data Transfers

While our primary operations are in Thailand, some of our service providers may process data in other countries. When this happens, we ensure appropriate safeguards are in place.

Any international transfers comply with PDPA requirements for cross-border data movement. We use standard contractual clauses and work only with providers who meet rigorous data protection standards.

Children's Privacy

Our educational programs are designed for adults 18 years and older. We don't knowingly collect information from children under 18 without parental consent.

If we discover we've accidentally collected data from someone under 18, we'll delete it promptly. Parents or guardians who believe we may have information about their child should contact us immediately.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or with a prominent notice on our website.

The "Last Updated" date at the top shows when the current version took effect. We encourage you to review this policy periodically, especially before providing new personal information.

Continuing to use our services after policy changes means you accept the updated terms. If you disagree with changes, you can close your account and stop using our platform.